One signal stream
Bring review, social, form and support signals together instead of watching separate inboxes.
GadgetReputationSee the signal. Give the right person a clear next step.
Bring reviews, comments and urgent messages into one response workflow before a small issue becomes a public crisis.
The outcome
Fewer missed issues. Calmer, more consistent responses.
GadgetReputation classifies incoming signals, suggests ownership and prepares a response grounded in the right playbook.
Sensitive public replies remain human-approved. The system assists judgment instead of pretending to replace it.
Urgency with context
Classify sentiment, likely impact and category without treating every complaint as a crisis.
Human-approved assistance
Suggest an owner and response draft, then record the decision and outcome.
Core workflow
From incoming signal to accountable resolution.
- Connect sourcesCollect relevant reviews, comments, DMs, forms and support messages.
- Classify the situationEstimate urgency, sentiment, category and likely reputation impact.
- Assign an ownerRoute the issue to the team member or client who should act.
- Prepare a responseUse the relevant playbook and brand voice to suggest a draft.
- Learn from resolutionStore the final response, outcome and recurring theme for the next incident.
Signals it can organize
- Google Business Profile and review platforms
- Instagram and Facebook comments or messages
- Contact forms and customer support channels
Coordination, not noise
The goal is not another alert inbox. It is visible ownership, an understandable recommendation and a resolved outcome.