A Buyer's Guide to Evaluating AI Vendors for Hotels

Most hotel operators evaluating AI vendors hear a similar pitch: faster guest response times, fewer missed requests, better forecasting, happier staff. The pitches sound almost identical because the underlying claims are easy to make and hard to verify in a sales call. The differences that matter show up later, in how a system behaves during a sold-out weekend, a PMS outage, or a guest complaint that needs a human decision in under five minutes. This guide is about what to check before you sign, not what to believe when you're told.